FAQ's & Terms

Do I need to fill in a form?


Yes, MeeMoo's Maison wants to ensure your pooch will have a fabulous, relaxing stay with us. We kindly ask that you take the time to fill our form with as much detail so we get to know all about your babys(ies) home from home needs, routines and comforts. We ask that the form is submitted prior to our familiarisation meeting and we also request proof of your dog’s up to date vaccinations prior to visiting.




What's the first steps for new customers?


FAMILIARISATION: We ensure the best dog combination and ask all of our new clients to join us for a familiarisation meeting before booking your day boarding schedule and/or holiday dates. In some cases we may ask to visit you and your dog in their home environment before organising a familiarisation at the Maison. Please give us a call or drop us a message, we would only be too happy to chat about your fur baby and requirements. *We do not accept aggressive, unruly or untrained dogs. We only accept a maximum of 2 dogs from the same house hold. We do not accept dogs under the age of 1 years and do not accept dogs that have not been neutered/spayed.




How do I book my furbaby(ies) day care and holiday boarding?


Get your proposed dates to us as soon as you can. We ask our clients to give us as much notice as possible especially over school holidays as these periods have a higher demand for holiday boarding. Day boarding is arranged a minimum of one month in advance. Last minute bookings are possible but is subject to availability at the Maison.




What If my dog doesn't gel with the resident dogs?


If for whatever reason there is a pooch personality clash during the familiarisation MeeMoo's Maison retains the right to refuse a dog for the safety and well-being of the other dogs in our care.




Does my dog need to be vaccinated?


Yes, for their health as-well as yours and other dogs. Due to the welfare of the dogs residing in our care and as per the requirements of our license, we are unable to accept dogs without the adequate level of inoculations / vaccinations. Owners must provide proof of the dog(s) up to date inoculations and vaccinations prior to any visit to the Maison.




What about flea and worming treatments?


All dogs in our care must be up to date on the prevention of both fleas and worms as well as being upto date on their vaccinations. Please ensure that your dog(s) treatments cover them for the duration of their stay whilst at the Maison. If in the case, your pet will need his or hers flea or routine worming prevention product administered during their stay. Please advise us and supply the adequate prescription for your dog(s) with the dosage and date for administration. Please note we can only administer oral and externally applied treatments.




Cancellations


MeeMoo's Maison isn't like most other boarding companies- we are not a large money making corporation and we only accept a small number of dogs so your cancellations do really affect us. Our charges: Cancellations up until one month before your dogs boarding start will be charged at 25% of the total boarding invoice. If we are successful in filling your cancelled dates - no monies will be requested. Cancellations one month to two weeks prior to your dogs boarding start date will be charged at 50% of the total boarding invoice. Cancellations less than 14 days of the boarding start date will be 100% of the total boarding invoice. *In extreme circumstances, where the Maison can not provide the service agreed, we endeavour to give 24 hours notice and where possible, we will try to find alternative boarding facilities. MeeMoo's Maison can not be made accountable for any losses on this basis but boarding costs will be fully reimbursed.




Drop off / Collection Times


Drop off / Collection Times are agreed between the owner and the MeeMoo's Maison. The earliest you may drop off your dog is 8am and the latest pick up is 8pm unless agreed otherwise. *Each hour that exceeds the agreed collection time is charges at £5 per hour.




Payment


MeeMoo's Maison will provide an invoice once boarding dates have been booked. We request a 25% deposit for all holiday boarding and the balance is to be paid no later than 2 weeks prior to your poochs(es) stay with us. Existing Clients: Regular day care can be invoiced weekly or monthly. Bank details are supplied within personal invoices. Payment can be made via Bank Transfer or Debit Card.




Holiday Rates and Additional Costs


Holiday Rates Bank Holidays: Day Care £37.50 / Over Night £45 (1.5x our nominal fee) Christmas Day and Boxing Day: Day Care £50 / Over Night £60 (2x our nominal fee) New Years eve and New Years Day: Day Care £50 / Over Night £60 (2x our nominal fee) Dog Taxi If you need us to pop your pooch to a routine or preorganised vetninary appointment a supplement of £10 will be added to the boarding cost.





5 Star Licensed Home Boarding Service 020634/01 - Miss Stephanie Jost

© 2018 MeeMoo's Maison